Outage in Carbonite

Zix Encryption Services - ZixPortal Central Reporting

Resolved Minor
October 03, 2025 - Started 16 days ago - Lasted 7 days
Official incident page

Incident Report

Zix Encryption Services - ZixPortal Central Reporting is currently experiencing sporadic issues with data not being returned when searching the ZixPortal Reports.. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3792835

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 10/10/2025 02:13PM

Zix Encryption Services - ZixPortal Central Reporting experienced sporadic issues with data not being returned when searching the ZixPortal reports. The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3792835

MONITORING 10 days ago - at 10/09/2025 04:50PM

Zix Encryption Services - ZixPortal Central Reporting experienced sporadic issues with data not being returned when searching the ZixPortal Reports. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3792835

IDENTIFIED 12 days ago - at 10/07/2025 02:13PM

Zix Encryption Services - ZixPortal Central Reporting is currently experiencing sporadic issues with data not being returned when searching the ZixPortal Reports. Teams are currently assembled and working to resolve the issue. Some items were tried, which were unsuccessful in resolving the incident.

We appreciate your patience.

Tracking Number: IM3792835

INVESTIGATING 16 days ago - at 10/03/2025 09:21PM

Zix Encryption Services - ZixPortal Central Reporting is currently experiencing sporadic issues with data not being returned when searching the ZixPortal Reports.. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3792835

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