Outage in Carbonite

Zix - Zix Console returning 502 Gateway Error

Resolved Minor
November 07, 2025 - Started about 1 month ago - Lasted 12 days
Official incident page

Incident Report

We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality. Tracking Incident: IM3809569

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/19/2025 05:26PM

This incident has been resolved.

MONITORING 18 days ago - at 11/19/2025 01:28PM

A fix has been implemented and we are confirming access is now restored. We are monitoring if any re-occurring issues appear at this current time.

IDENTIFIED 19 days ago - at 11/18/2025 05:05PM

We are continuing to work on this issue and working on bring the service back to fully operation status. We apologize for any inconvenience this may be causing.

Tracking Incident: IM3809569

IDENTIFIED 20 days ago - at 11/17/2025 01:18PM

We are continuing to work on this issue. We apologize for any inconvenience this may have caused.

IDENTIFIED 25 days ago - at 11/12/2025 09:15PM

We are continuing to work on this issue and will hope to resolve this as soon as possible.

IDENTIFIED 27 days ago - at 11/10/2025 03:01PM

We are continuing to work on resolving the errors within the Console. We apologize for any inconvenience this may be causing.

IDENTIFIED about 1 month ago - at 11/07/2025 04:37PM

We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality.

Tracking Incident: IM3809569

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