Outage in Carbonite
Zix - Zix Console returning 502 Gateway Error
Resolved MinorIncident Report
We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality.
Tracking Incident: IM3809569
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/19/2025 05:26PM
This incident has been resolved.
MONITORING
4 months ago - at 11/19/2025 01:28PM
A fix has been implemented and we are confirming access is now restored. We are monitoring if any re-occurring issues appear at this current time.
IDENTIFIED
4 months ago - at 11/18/2025 05:05PM
We are continuing to work on this issue and working on bring the service back to fully operation status. We apologize for any inconvenience this may be causing.
Tracking Incident: IM3809569
IDENTIFIED
4 months ago - at 11/17/2025 01:18PM
We are continuing to work on this issue. We apologize for any inconvenience this may have caused.
IDENTIFIED
5 months ago - at 11/12/2025 09:15PM
We are continuing to work on this issue and will hope to resolve this as soon as possible.
IDENTIFIED
5 months ago - at 11/10/2025 03:01PM
We are continuing to work on resolving the errors within the Console. We apologize for any inconvenience this may be causing.
IDENTIFIED
5 months ago - at 11/07/2025 04:37PM
We have identified an issue with our Zix Console returning a 502 Gateway Error when navigating to specific Quarantine/Archive pages. We have seen successful refresh the window will allow for the page to load but we are actively working on restoring this to full functionality.
Tracking Incident: IM3809569
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