Outage in Carbonite

Core North America services were unavailable

Resolved Major
November 08, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Capture (capture.ot2.opentext.com) - Core Capture (corecapture.us.opentext.com) - Core Capture for SAP® Solutions (capture.ot2.opentext.com) - Core Capture for SAP® Solutions (corecapture.us.opentext.com) - Core Collaboration for Engineering - Core Collaboration for Engineering (xchange.us.opentext.com) - Core Communications - Core Compliance - Core Content Management - Core Content Management (corecontent.us.opentext.com) - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText - Core Digital Asset Management (coredam.us.opentext.com) - Core for Capital Projects - Core Journey (journey.us.opentext.com) - Core Process Automation - Core Process Automation (corecase.us.opentext.com) - Developer Experience - Thrust API Bundle - Information Intelligence - Thrust API - Signature Service – Thrust API Tracking Number: IM3816854

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/09/2025 01:25AM

The following services were unavailable. The issue is now resolved. We appreciate your patience.

- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management (coredam.us.opentext.com)
- Core for Capital Projects
- Core Journey (journey.us.opentext.com)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API

Tracking Number: IM3816854

MONITORING 2 days ago - at 11/09/2025 12:33AM

The following services were unavailable. Service has been restored and is now being validated. We appreciate your patience.

- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management (coredam.us.opentext.com)
- Core for Capital Projects
- Core Journey (journey.us.opentext.com)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API

Tracking Number: IM3816854

INVESTIGATING 2 days ago - at 11/08/2025 11:18PM

The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Core Capture (capture.ot2.opentext.com)
- Core Capture (corecapture.us.opentext.com)
- Core Capture for SAP® Solutions (capture.ot2.opentext.com)
- Core Capture for SAP® Solutions (corecapture.us.opentext.com)
- Core Collaboration for Engineering
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Communications
- Core Compliance
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Digital Asset Management (coredam.us.opentext.com)
- Core for Capital Projects
- Core Journey (journey.us.opentext.com)
- Core Process Automation
- Core Process Automation (corecase.us.opentext.com)
- Developer Experience - Thrust API Bundle
- Information Intelligence - Thrust API
- Signature Service – Thrust API

Tracking Number: IM3816854

Latest Carbonite outages

Developer Experience - Thrust API Bundle is experiencing service unavailability - 1 day ago
Zix - Zix Console returning 502 Gateway Error - 4 days ago
Zix - Partner Portal returning Page Not found - 4 days ago
Bulletin Creation and Republishing Outage in the Supplier Portal - 6 days ago
IM3813776 - Core Collaboration Access customers cannot publish and view bulletins - 7 days ago

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