Outage in Carbonite
Zix Encryption Services - Hosted SMB Outbound Relay Issues
Minor
November 17, 2025 - Started about 5 hours ago
Official incident page
Official incident page
Incident Report
The Zix Encryption Services - Hosted SMB is currently experiencing an issue with relaying outbound messages to its next hop. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3822234
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Latest Updates ( sorted recent to last )
MONITORING
about 3 hours ago - at 11/18/2025 12:13AM
The Zix Encryption Services - Hosted SMB experienced an issue with relaying outbound messages to the next hop. Service has been restored and is now being validated. The next update will be tomorrow at 7:30 AM Central.
We appreciate your patience.
Tracking Number: IM3822234
INVESTIGATING
about 5 hours ago - at 11/17/2025 09:44PM
The Zix Encryption Services - Hosted SMB is currently experiencing an issue with relaying outbound messages to its next hop. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3822234
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