Outage in Carbonite

Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP

Resolved Minor

December 01, 2025 - Started 3 months ago - Lasted about 2 months
Official incident page

Incident Report

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/21/2026 01:55PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The DEV teams have implemented the resolution.

Tracking Number: 251106-000617

IDENTIFIED about 2 months ago - at 01/05/2026 10:07PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented 18 Jan 2026 during our maintenance window.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

IDENTIFIED 2 months ago - at 12/29/2025 05:34PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

The Dev Teams have completed a resolution to the issue. The fix should be implemented after the year-end change freeze is lifted and change notifications sent.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

IDENTIFIED 3 months ago - at 12/15/2025 01:48PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

IDENTIFIED 3 months ago - at 12/05/2025 08:07PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

IDENTIFIED 3 months ago - at 12/02/2025 08:41PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

IDENTIFIED 3 months ago - at 12/01/2025 07:45PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

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