Outage in Carbonite

Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP

Minor
December 01, 2025 - Started 3 days ago
Official incident page

Incident Report

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

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Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 12/02/2025 08:41PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

IDENTIFIED 3 days ago - at 12/01/2025 07:45PM

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

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