Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve.

Updates will only be posted when there is a significant change.

We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617

The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code.

Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience.

Here are some notes we have seen:
- Email addresses should be entered in all lowercase.
- Try using the incognito version of your browser

Tracking Number: 251106-000617