Outage in Carbonite

Cloud Fax services may be experiencing service interruption

Minor
December 04, 2025 - Started about 10 hours ago
Official incident page

Incident Report

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3714284

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Latest Updates ( sorted recent to last )
INVESTIGATING about 5 hours ago - at 12/05/2025 12:00AM

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090

INVESTIGATING about 8 hours ago - at 12/04/2025 08:29PM

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3830090

INVESTIGATING about 10 hours ago - at 12/04/2025 06:58PM

The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Desktop Messaging BMS (APAC, EMEA, NA)
- Fax Cloud Connect (EMEA, NA)
- Fax2Mail (EMEA, NA)

Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3714284

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