Outage in Carbonite

Core Capture North America was unavailable

Resolved Major
December 12, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

Incident Report

Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3836313

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/12/2025 06:38PM

Core Capture (capture.ot2.opentext.com) was unavailable. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3836313

MONITORING 3 days ago - at 12/12/2025 05:32PM

Core Capture (capture.ot2.opentext.com) was unavailable. Service has been restored and is now being validated. We appreciate your patience.

Tracking Number: IM3836313

INVESTIGATING 3 days ago - at 12/12/2025 03:30PM

Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Tracking Number: IM3836313

INVESTIGATING 3 days ago - at 12/12/2025 02:30PM

Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313

INVESTIGATING 3 days ago - at 12/12/2025 01:30PM

Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313

INVESTIGATING 3 days ago - at 12/12/2025 12:30PM

Core Capture (capture.ot2.opentext.com) is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3836313

Latest Carbonite outages

Intermittent login issues to cp.appriver.com when using Azure SSO - about 9 hours ago
Web Portal for North America Data Center was not reachable - about 24 hours ago
Zix - ETP Delivery issues to subset of UK customers to Microsoft 365 - 9 days ago
Cloud Fax services may be experiencing service interruption - 11 days ago
Core Archive for SAP® Solutions - EU (archive.opentext.eu) experienced degradation in system performance - 11 days ago

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