Outage in Carbonite

Web Portal for North America Data Center was not reachable

Resolved Major
December 14, 2025 - Started about 24 hours ago - Lasted about 11 hours
Official incident page

Incident Report

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. Ticket Number: 5119979

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 12/15/2025 09:26AM

Web Portal for North America Data Center was not reachable. The issue is now resolved. We appreciate your patience.

Ticket Number: 5119979

INVESTIGATING about 15 hours ago - at 12/15/2025 07:52AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING about 17 hours ago - at 12/15/2025 05:52AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING about 20 hours ago - at 12/15/2025 03:20AM

We are continuing to investigate this issue.

INVESTIGATING about 20 hours ago - at 12/15/2025 03:14AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING about 22 hours ago - at 12/15/2025 01:14AM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

INVESTIGATING about 24 hours ago - at 12/14/2025 11:15PM

Web Portal for North America Data Center is currently not reachable. OpenText Teams are working to resolve the issue that started on December 14th at 6:00 GMT.

Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

Ticket Number: 5119979

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