Outage in Carbonite

Core EDR/MDR console US datacenter service degradation

Resolved Minor
December 18, 2025 - Started about 19 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Clients in the North America datacenter of the OpenText Detection and Response console are experiencing disruptions. UK datacenter is unaffected by this service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 12/18/2025 09:50PM

Clients in the North America datacenter of the OpenText Detection and Response console experienced disruptions. UK datacenter was unaffected by this service degradation.

The issue is now resolved. We appreciate your patience.

MONITORING about 17 hours ago - at 12/18/2025 09:20PM

Clients in the North America datacenter of the OpenText Detection and Response console experienced disruptions. UK datacenter was unaffected by this service degradation.

Service has been restored and is now being validated. We appreciate your patience.

INVESTIGATING about 18 hours ago - at 12/18/2025 08:28PM

Clients in the North America datacenter of the OpenText Detection and Response console are experiencing disruptions. UK datacenter is unaffected by this service degradation.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

INVESTIGATING about 19 hours ago - at 12/18/2025 07:22PM

Clients in the North America datacenter of the OpenText Detection and Response console are experiencing disruptions. UK datacenter is unaffected by this service degradation.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

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