Outage in Carbonite
Providerlink Application was experiencing intermittent errors.
Resolved MajorIncident Report
An issue has been identified with Providerlink application. The team has been assembled and are working thru the issue.
Incident# IM3845293
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 01/03/2026 02:26AM
ProviderLink has been restored, and the issue is now resolved. We appreciate your patience.
Tracking Number: IM3845293
MONITORING
about 3 hours ago - at 01/03/2026 01:45AM
ProviderLink has been restored and monitoring is in progress. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: IM3845293
MONITORING
about 5 hours ago - at 01/03/2026 12:00AM
ProviderLink have performed a cluster restart and will have an impact on service/application at 23:00 GMT. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: IM3845293
MONITORING
about 6 hours ago - at 01/02/2026 10:52PM
ProviderLink will be performing a cluster restart and will have an impact on service/application at 23:00 GMT. We appreciate your patience.
Tracking Number: IM3845293
MONITORING
about 7 hours ago - at 01/02/2026 10:04PM
ProviderLink will be performing a cluster restart and will have an impact on service/application at 23:00 GMT. We appreciate your patience.
Tracking Number: IM3845293
MONITORING
about 8 hours ago - at 01/02/2026 09:01PM
ProviderLink experienced intermittent errors. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3845293
MONITORING
about 9 hours ago - at 01/02/2026 08:08PM
ProviderLink emergency maintenance has been extended. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3845293
INVESTIGATING
about 10 hours ago - at 01/02/2026 07:03PM
ProviderLink will be undergoing emergency maintenance on January 2 2026 from 19:00 to 19:30 UTC. ProviderLink will be unavailable during this timeframe."
Tracking Number: IM3845293
MONITORING
about 13 hours ago - at 01/02/2026 03:56PM
The cluster restart has been completed as of 15:50 GMT and the application should be online now. The issue has been resolved and the team continues to monitor the health of the application.
Incident# IM3845293.
IDENTIFIED
about 13 hours ago - at 01/02/2026 03:36PM
The team is continuing to perform a cluster restart, and it will impact the application access and availability for next 20 minutes.
Incident# IM3845293.
IDENTIFIED
about 14 hours ago - at 01/02/2026 03:13PM
Due to errors across the cluster, the team is performing a cluster restart that will impact the application access and availability for next 20 minutes.
Incident# IM3845293.
IDENTIFIED
about 14 hours ago - at 01/02/2026 03:05PM
An issue has been identified with Providerlink application. The team has been assembled and are working thru the issue.
Incident# IM3845293
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