Outage in Carbonite

Zix - Hosted Exchange (HEX) - OWA/Outlook Desktop Error

Resolved Minor
January 07, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

HEX is currently experiencing an issue with some mailboxes unable to connect to OWA or Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3847600

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/07/2026 02:43PM

This incident has been resolved.

MONITORING 1 day ago - at 01/07/2026 02:28PM

HEX experienced an issue with some mailboxes unable to connect to OWA or Outlook. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3847600

INVESTIGATING 1 day ago - at 01/07/2026 02:15PM

HEX is currently experiencing an issue with some mailboxes unable to connect to OWA or Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3847600

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