Outage in Carbonite

Zix Encryption Services - Email Message Privacy (EMP) - Unable to Compose for some US domains

Resolved Minor
January 12, 2026 - Started about 23 hours ago - Lasted about 9 hours
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 01/12/2026 11:52PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3849179

MONITORING about 21 hours ago - at 01/12/2026 04:26PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3849179

INVESTIGATING about 23 hours ago - at 01/12/2026 02:53PM

(Updated Tracking Number) Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3849179

INVESTIGATING about 23 hours ago - at 01/12/2026 02:53PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number:

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