Outage in Carbonite

Core Secure Access, Core Collaboration Access is Unavailable.

Resolved Major

January 29, 2026 - Started about 12 hours ago - Lasted about 2 hours
Official incident page

Incident Report

The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - OpenText Core Secure Access - OpenText Core Collaboration Access - ProviderLink login - B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted. - Supplier Connection login and UI; messaging is currently not impacted. Tracking Number: IM3860358

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 01/29/2026 04:03PM

The following services experienced an issue and have all been restored. The issue is now resolved. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358

MONITORING about 10 hours ago - at 01/29/2026 03:51PM

The following services experienced an issue and have been restored.
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging was not impacted.
- Supplier Connection login and UI; messaging was not impacted.
- Supplier Portal

Core Secure Access and Core Collaboration Access are still being validated. We appreciate your patience.

Tracking Number: IM3860358

INVESTIGATING about 11 hours ago - at 01/29/2026 03:30PM

The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358

INVESTIGATING about 12 hours ago - at 01/29/2026 02:33PM

The following services are unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- OpenText Core Secure Access
- OpenText Core Collaboration Access
- ProviderLink login
- B2B Connect (formerly Covisint Connect) login and UI capability; messaging is currently not impacted.
- Supplier Connection login and UI; messaging is currently not impacted.

Tracking Number: IM3860358

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