Outage in Carbonite

Issues with multiple services hosted on ZixCentral

Resolved Minor

March 31, 2026 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 03/31/2026 04:56PM

The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated.

This issue is now resolved.

We appreciate your patience.

- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect

Tracking Number: IM3899020

MONITORING 22 days ago - at 03/31/2026 02:13PM

The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience.

- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect

Tracking Number: IM3899020

INVESTIGATING 22 days ago - at 03/31/2026 01:20PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 03/31/2026 01:19PM

The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity

Tracking Number: IM3899020

Latest Carbonite outages

Archiving Services are giving errors when trying to access - 5 days ago

Enterprise Service Management was experiencing service unavailability. - 10 days ago

Core US Search functionality experienced degradation in SaaS-Applications. - 12 days ago

Core Europe applications are currently unavailable - 20 days ago

Admin Center EU is in a degraded state - 21 days ago

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