Outage in Carbonite

Issues with multiple services hosted on ZixCentral

Resolved Minor

March 31, 2026 - Started about 12 hours ago - Lasted about 4 hours
Official incident page

Incident Report

The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 03/31/2026 04:56PM

The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated.

This issue is now resolved.

We appreciate your patience.

- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect

Tracking Number: IM3899020

MONITORING about 11 hours ago - at 03/31/2026 02:13PM

The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience.

- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity
- Zix Threat Protection - Zix Protect

Tracking Number: IM3899020

INVESTIGATING about 12 hours ago - at 03/31/2026 01:20PM

We are continuing to investigate this issue.

INVESTIGATING about 12 hours ago - at 03/31/2026 01:19PM

The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

- Zix Archive Services - Business Communication Archive
- Zix Archive Services - ZixArchive
- Zix Customer Portal Interface - ZixCentral
- Zix Email Continuity - Legacy Continuity

Tracking Number: IM3899020

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