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Outage in Carbonite

XM SendSecure - Canada experienced an issue

Resolved Minor
February 05, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3864671

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/05/2026 05:16PM

XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC, and the issue is now resolved.

Any transactions that were sent from 4 February 2026 at 00:00 UTC will need to be resent. We apologize for the inconvenience.

Tracking Number: IM3864671

MONITORING 1 day ago - at 02/05/2026 05:08PM

XM SendSecure - Canada experienced an issue. Clients were unable to send and receive documents. Service has been restored on 5 February 2026 at 16:56 UTC and is now being validated.

Any transactions that were sent from 4 February 2026 at 19:00 UTC will need to be resent. We apologize for the inconvenience.

Tracking Number: IM3864671

INVESTIGATING 1 day ago - at 02/05/2026 04:30PM

XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3864671

INVESTIGATING 1 day ago - at 02/05/2026 03:33PM

XM SendSecure - Canada is currently experiencing an issue. Clients can log in but are unable to send and receive documents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3864671

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