Outage in Carbonite
Core EDR/MDR was experiencing service degradation
Resolved MinorIncident Report
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5196965
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 02/12/2026 06:07AM
Core EDR/MDR operations have returned to normal, and all workflows are running as expected and no further service degradation is observed. This incident is now resolved.
Our team will continue to observe post‑recovery metrics to ensure ongoing stability.
Tracking Number: 5196965
MONITORING
about 8 hours ago - at 02/12/2026 03:08AM
Workflows have resumed normal operation; however, the platform is still experiencing partial service degradation. The team is actively monitoring system metrics and performance behavior to ensure stability.
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
MONITORING
about 11 hours ago - at 02/12/2026 12:07AM
Workflows have resumed normal operation; however, the platform is still experiencing partial service degradation. The team is actively monitoring system metrics and performance behavior to ensure stability.
Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
IDENTIFIED
about 13 hours ago - at 02/11/2026 10:34PM
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: 5196965
IDENTIFIED
about 14 hours ago - at 02/11/2026 09:35PM
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5196965
IDENTIFIED
about 15 hours ago - at 02/11/2026 08:34PM
Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue.
Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience.
Tracking Number: 5196965
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