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Outage in Carbonite

Zix - Hosted Exchange (HEX) - Some users unable to access mailboxes

Resolved Minor
February 16, 2026 - Started about 7 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3871043

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 02/16/2026 07:34PM

Zix - Hosted Exchange (HEX) is resolved.
Tracking Number: IM3871043

INVESTIGATING about 7 hours ago - at 02/16/2026 01:34PM

We are continuing to investigate this issue.

INVESTIGATING about 7 hours ago - at 02/16/2026 01:30PM

Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3871043

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