Outage in Carbonite

Secure Email Notifications Not Generated when users send secure emails from EMP/DeliverySlip Web Portal

Resolved Minor

February 25, 2026 - Started about 19 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where notifications are not generated when users send secure email from EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD) Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3876558

Need to monitor Carbonite outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 18 hours ago - at 02/25/2026 06:41PM

Zix Encryption Services - Email Message Privacy (EMP) experienced an issue in which notifications are not generated when users send secure email from the EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD).

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3876558

INVESTIGATING about 19 hours ago - at 02/25/2026 05:29PM

Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where notifications are not generated when users send secure email from EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD)

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3876558

Latest Carbonite outages

Core EDR/MDR is currently experiencing service degradation - 6 days ago

Webroot Management Consoles is currently experiencing service degradation and login issues - 8 days ago

Core EDR/MDR is currently experiencing service degradation - 10 days ago

Core Communications is currently experiencing an issue. - 10 days ago

Zix - Hosted Exchange (HEX) - Some users unable to access mailboxes - 10 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook