Outage in Carbonite
Zix - Customer Portal access issue for UK customers
Resolved MinorIncident Report
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Incident #: IM3879529
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 03/03/2026 03:32PM
We have restored everything back to normal operational capacity. We apologize for any inconvenience this may have caused.
IDENTIFIED
about 20 hours ago - at 03/02/2026 09:23PM
Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored.
Incident #: IM3879529
IDENTIFIED
1 day ago - at 03/02/2026 02:13PM
The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing.
Incident #: IM3879529
IDENTIFIED
2 days ago - at 03/01/2026 10:04PM
We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time.
Incident #: IM3879529
IDENTIFIED
2 days ago - at 03/01/2026 02:35PM
We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible.
Incident #: IM3879529
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