Outage in Carbonite

Zix Encryption Services - ZixPortal Administrator Console Unavailable

Resolved Major

March 05, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

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RESOLVED about 1 month ago - at 03/05/2026 05:54PM

Zix Encryption Services - ZixPortal experienced an issue with the Administrator Console. Administrators were unable to configure their portal. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3881913

INVESTIGATING about 1 month ago - at 03/05/2026 05:16PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3881913

INVESTIGATING about 1 month ago - at 03/05/2026 04:17PM

INVESTIGATING about 1 month ago - at 03/05/2026 02:59PM

Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3881913

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