Outage in CardConnect

Elavon Processing Disruption

Resolved Minor
October 25, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing connectivity issues with Elavon causing some transactions to fail or take longer than usual. Transactions that fail may return a response code of 61 (Line Down). Scope: This issue will only affect Elavon processing.
Components affected
CardConnect Elavon
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/25/2022 03:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 10/25/2022 02:31PM

We are experiencing connectivity issues with Elavon causing some transactions to fail or take longer than usual. Transactions that fail may return a response code of 61 (Line Down).

Scope: This issue will only affect Elavon processing.

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