Outage in CardConnect

INCIDENT: Chase Paymentech Authorization Timeouts

Resolved Minor
January 12, 2024 - Started 12 months ago - Lasted about 10 hours
Official incident page

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Outage Details

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Chase Paymentech - Salem and Tampa. We are currently investigating the the issue. We will provide updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/13/2024 01:32AM

This incident has been resolved.

MONITORING 12 months ago - at 01/12/2024 05:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 01/12/2024 03:29PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 01/12/2024 03:28PM

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Chase Paymentech - Salem and Tampa.

We are currently investigating the the issue. We will provide updates as they become available.

Latest CardConnect outages

CardPointe Gateway Disruption - about 2 months ago
Support Disruption - 2 months ago

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