Outage in CardConnect

CardPointe Virtual Terminal Increase in Declines

Resolved Minor
July 24, 2024 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating an increase in declines through the CardPointe Virtual Terminal which may be impacting your business. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/26/2024 08:31PM

This incident has been resolved.

MONITORING about 1 year ago - at 07/26/2024 12:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 07/25/2024 01:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 07/24/2024 09:33PM

We are investigating an increase in declines through the CardPointe Virtual Terminal which may be impacting your
business. We are currently working to resolve this issue.

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