Outage in CardConnect

INCIDENT: CardPointe Reporting Delays

Resolved Minor
August 30, 2024 - Started about 1 year ago - Lasted 10 days
Official incident page

Incident Report

Please be advised, some merchants may notice reporting delays within CardPointe for batches created between 6:00 AM - 8:10 AM EST on August 30th. Transactions within these batches may also be affected. Items will fund as normal and we are currently working to have them loaded into CardPointe. Note: This incident is isolated to reporting only. Please do not attempt to re-run transactions if you do not see them appear in CardPointe.
Components affected
CardConnect CardPointe Desktop

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/09/2024 08:55PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/03/2024 06:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 08/30/2024 05:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 08/30/2024 03:41PM

Please be advised, some merchants may notice reporting delays within CardPointe for batches created between 6:00 AM - 8:10 AM EST on August 30th. Transactions within these batches may also be affected. Items will fund as normal and we are currently working to have them loaded into CardPointe.

Note:
This incident is isolated to reporting only. Please do not attempt to re-run transactions if you do not see them appear in CardPointe.

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