Outage in Cardiff University
Service Desk system (ASM) unavailable
Resolved MajorIncident Report
University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers.
This also impacts the Service Portal, used by IT, Registry, Finance and HR.
An update will be provided as soon as more information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/06/2026 01:05PM
The issue affecting the Service Desk system (ASM) has now been resolved.
INVESTIGATING
about 1 month ago - at 01/06/2026 11:42AM
University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers.
This also impacts the Service Portal, used by IT, Registry, Finance and HR.
An update will be provided as soon as more information is available.
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