Outage in Cardiff University
Copilot: Issues with accessing or degraded service
Resolved MinorIncident Report
Microsoft have reported that some users may encounter issues accessing Copilot, or experience a degraded service.
If affected, Copilot may respond with "Sorry, I wasn't able to respond to that. Is there something else I can help you with?"
Microsoft have identified a cause, and whilst they are working to alleviate the impact and rectifying the situation, users may continue to experience issues on an intermittent basis whilst throttling of requests continues - therefore re-trying after a brief pause may result in success on subsequent attempts.
We will provide further updates on the progress Microsoft is making in resolving this as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/10/2025 09:50AM
Microsoft have confirmed that they have resolved the issue that was affecting Copilot and normal service has resumed.
IDENTIFIED
2 months ago - at 12/09/2025 04:18PM
Microsoft have reported that some users may encounter issues accessing Copilot, or experience a degraded service.
If affected, Copilot may respond with "Sorry, I wasn't able to respond to that. Is there something else I can help you with?"
Microsoft have identified a cause, and whilst they are working to alleviate the impact and rectifying the situation, users may continue to experience issues on an intermittent basis whilst throttling of requests continues - therefore re-trying after a brief pause may result in success on subsequent attempts.
We will provide further updates on the progress Microsoft is making in resolving this as they become available.
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