Outage in Cardiff University
Virgin Media Broadband users - VPN Access
Resolved MajorIncident Report
We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation.
Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected.
We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/05/2025 09:30AM
This incident has been resolved.
INVESTIGATING
5 months ago - at 12/01/2025 02:38PM
We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation.
Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected.
We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.
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