Outage in Cardiff University

Unplanned Network Outage - Dental Hospital

Resolved Minor

November 24, 2025 - Started 5 months ago - Lasted 2 days
Official incident page

Incident Report

University IT is aware of an issue with the University Network based in the Dental Hospital, Heath Park Campus, and technical staff are currently investigating. Further updates will follow as more information becomes available. We apologise for any inconvenience this is causing.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/26/2025 02:49PM

This incident has been resolved.

MONITORING 5 months ago - at 11/25/2025 12:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 11/25/2025 09:01AM

We are still experiencing issues with certain outlets located in the lower half of the building. Engineers are on site to resolve the issue.

MONITORING 5 months ago - at 11/24/2025 01:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 11/24/2025 10:34AM

The issue has been identified and a fix is being implemented.

MONITORING 5 months ago - at 11/24/2025 09:58AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 11/24/2025 09:56AM

University IT is aware of an issue with the University Network based in the Dental Hospital, Heath Park Campus, and technical staff are currently investigating.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.

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