Outage in Cardiff University

Online Enrolment unavailable via SIMS Online

Resolved Major

September 03, 2025 - Started 8 months ago - Lasted 5 days
Official incident page

Incident Report

University IT are aware of an issue with SIMS Online, specifically that the Online Enrolment section is currently 'unavailable due to maintenance'. We are in urgent contact with our suppliers to get this resolved. Students looking to enrol online are advised to periodically login to SIMS Online and see whether the section is still unavailable, and also to monitor this Status Page. Apologies for any inconvenience this is causing.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/08/2025 10:16AM

The issue affecting the Online Enrolment section within SIMS Online has now been resolved.

MONITORING 7 months ago - at 09/05/2025 02:36PM

A fix has been implemented and the issues affecting the Online Enrolment facility within SIMS Online should now be resolved. Engineers are continuing to monitor the service.

INVESTIGATING 8 months ago - at 09/04/2025 12:58PM

This issue is still under investigation.

INVESTIGATING 8 months ago - at 09/03/2025 08:56AM

University IT are aware of an issue with SIMS Online, specifically that the Online Enrolment section is currently 'unavailable due to maintenance'. We are in urgent contact with our suppliers to get this resolved.
Students looking to enrol online are advised to periodically login to SIMS Online and see whether the section is still unavailable, and also to monitor this Status Page.
Apologies for any inconvenience this is causing.

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