Outage in Cardiff University
Datacentre Outage affecting several centralised IT services
Resolved MajorIncident Report
We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/26/2025 09:06AM
This incident has been resolved.
MONITORING
9 months ago - at 07/17/2025 02:39PM
Fixes have been implemented and we are closely monitoring the results.
IDENTIFIED
9 months ago - at 07/10/2025 07:18AM
We are continuing to work through issues arising from the data centre / firewall work. Please accept our apologies for any inconvenience this is causing.
INVESTIGATING
10 months ago - at 07/03/2025 06:28AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 07/01/2025 12:40PM
We are experiencing ongoing issues with the following services:
Printing MFDs
Library DOPACs
INVESTIGATING
10 months ago - at 07/01/2025 10:35AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 12:53PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 12:48PM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 10:22AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 09:31AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 09:29AM
We are currently aware of issues with the performance of and/or accessing the following services:
ACS Journal
Alma
Printing (MFDs)
Matlab
Brokered desktop (Horizon)
Library Laptop Lockers
INVESTIGATING
10 months ago - at 06/30/2025 08:12AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 08:11AM
We are continuing to investigate this issue.
INVESTIGATING
10 months ago - at 06/30/2025 07:22AM
We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.
Latest Cardiff University outages
myPrint - Payment system fixed - 15 days ago
Published Applications and Desktops (Horizon) - 29 days ago
Published Applications and Desktops (Horizon) - Access issues - about 1 month ago
ORCA - Research output download statistics - about 1 month ago
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