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Outage in Cardiff University

Reports of issues accessing multiple services

Resolved Major
August 19, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

University IT are aware of issues accessing a number of services and technical staff are currently investigating. Known services affected are: SIMS Client File Store (Home and Shared) Converis An update will be provided as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/20/2025 08:20AM

The issue affecting access to the listed services has now been resolved.

MONITORING 8 months ago - at 08/19/2025 08:29AM

A fix has been implemented and the issues affecting access to the listed services should now be resolved. Engineers are continuing to monitor the service.

INVESTIGATING 8 months ago - at 08/19/2025 08:13AM

University IT are aware of issues accessing a number of services and technical staff are currently investigating.

Known services affected are:

SIMS Client
File Store (Home and Shared)
Converis

An update will be provided as soon as more information is available.

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