Outage in Cardiff University

Email: Outlook classic desktop error when setting automatic replies on shared mailboxes

Resolved Minor

June 26, 2025 - Started 10 months ago - Lasted 28 days
Official incident page

Incident Report

Some users may encounter an error when attempting to set an automatic reply (also sometimes called an out-of-office) for a shared mailbox using the Microsoft Outlook classic desktop app. If affected, the error message states that the reply settings cannot be displayed because the server is currently unavailable. This issue has been raised with Microsoft, and in the meantime those affected can use Outlook on the web instead via a browser to perform the action.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/24/2025 03:38PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 06/26/2025 12:54PM

Some users may encounter an error when attempting to set an automatic reply (also sometimes called an out-of-office) for a shared mailbox using the Microsoft Outlook classic desktop app.
If affected, the error message states that the reply settings cannot be displayed because the server is currently unavailable.

This issue has been raised with Microsoft, and in the meantime those affected can use Outlook on the web instead via a browser to perform the action.

Latest Cardiff University outages

Service Desk Ticketing System (ASM): Performance and Login issues - 9 days ago

myPrint - Payment system fixed - 15 days ago

Published Applications and Desktops (Horizon) - 29 days ago

Published Applications and Desktops (Horizon) - Access issues - about 1 month ago

ORCA - Research output download statistics - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook