Outage in CARFAX Canada
Accident/Damage Data Unavailable
Resolved MajorIncident Report
Summary AI Generated
CARFAX Canada experienced a 4.4-hour outage where accident and damage data was unavailable across all CARFAX Canada products and websites due to an issue with a third-party provider. Vehicle History Reports remained accessible, but any report requiring accident, damage, or estimate data was left in a pending state. The incident was resolved after the provider fix was applied.
Severity 2 - We have identified an issue with one of our providers and are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
Components affected
CARFAX Canada Report Completion CARFAX Canada Report Completion CARFAX Canada Accidents/Damages/Estimates CARFAX Canada Report CompletionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 09/15/2026 02:26AM
This incident has been resolved.
IDENTIFIED
about 19 hours ago - at 09/14/2026 10:03PM
Severity 2 - We have identified an issue with one of our providers and are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
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