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Outage in CARFAX Canada

Accident/Damage Data Unavailable

Resolved Major
September 21, 2026 - Started 14 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

**CARFAX Canada – Accident/Damage Data Unavailable** A provider issue caused accident and damage data to be unavailable across all CARFAX Canada products and websites for approximately 52 minutes, though Vehicle History Reports remained accessible throughout. A fix was implemented and monitored before the incident was fully resolved.

Severity 2 - We have identified an issue with one of our providers and are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
Components affected
CARFAX Canada Report Completion CARFAX Canada Accidents/Damages/Estimates

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/21/2026 11:12PM

This incident has been resolved.

MONITORING 14 days ago - at 09/21/2026 11:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 09/21/2026 10:21PM

Severity 2 - We have identified an issue with one of our providers and are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.

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