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Outage in CARFAX Canada

Accident/Damage Data Unavailable

Resolved Major
September 22, 2026 - Started 13 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Accident and damage data was unavailable across all CARFAX Canada products and websites for approximately 45 hours, though Vehicle History Reports remained accessible throughout the incident. The issue was traced to a third-party provider failure affecting the accident, damage, and estimates components of reports. A fix was implemented and the incident was fully resolved on September 24, 2026.

Severity 2 - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/24/2026 02:21PM

This incident has been resolved.

MONITORING 11 days ago - at 09/24/2026 12:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 09/22/2026 09:59PM

Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.

INVESTIGATING 13 days ago - at 09/22/2026 05:18PM

Severity 2 - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.

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