Accident and damage data was unavailable across all CARFAX Canada products and websites for approximately 45 hours, though Vehicle History Reports remained accessible throughout the incident. The issue was traced to a third-party provider failure affecting the accident, damage, and estimates components of reports. A fix was implemented and the incident was fully resolved on September 24, 2026.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Severity 2 - We have identified an issue with one of our providers and we are awaiting a fix. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
Severity 2 - We are currently investigating the issue. Vehicle History Reports are available, but reports run through any CARFAX Canada product or website containing accident/damage data will be pending.
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