Outage in CartonCloud

Web Application Outage

Resolved Minor
June 12, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
Components affected
CartonCloud Web Application Portal / APIs CartonCloud Mobile Applications CartonCloud Authentication and User Management

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/12/2025 07:20PM

This incident has been resolved.

INVESTIGATING 5 months ago - at 06/12/2025 06:58PM

The issue has been identified. The cause is an issue with Carton Clouds Identity Provider. Further updates will be provided through this banner.

INVESTIGATING 5 months ago - at 06/12/2025 06:39PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 06/12/2025 06:37PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 06/12/2025 06:29PM

We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.

Latest CartonCloud outages

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Web Performance Issues - 20 days ago
Label Printing Connectivity Issue - about 1 month ago
Web Application Internal Server Errors - about 1 month ago
Mobile app Packed Items screen appearing unexpectedly - about 2 months ago

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