Outage in Caseware Cloud

SmartSync Cloud Service, Degraded Performance for Europe users

Resolved Minor

March 16, 2026 - Started 10 days ago - Lasted 31 minutes
Official incident page

Incident Report

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

Components affected

Caseware Cloud SmartSync Cloud Service

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 03/16/2026 12:29PM

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

INVESTIGATING 10 days ago - at 03/16/2026 12:04PM

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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