Outage in Caseware Cloud
Cloud-based Engagement Solutions, Major Outage for Canada users
Resolved MajorIncident Report
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/26/2026 04:42PM
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
MONITORING
20 days ago - at 03/26/2026 04:08PM
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
IDENTIFIED
20 days ago - at 03/26/2026 03:45PM
Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
IDENTIFIED
20 days ago - at 03/26/2026 03:14PM
Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
IDENTIFIED
20 days ago - at 03/26/2026 02:45PM
Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
IDENTIFIED
20 days ago - at 03/26/2026 01:50PM
The source of the Cloud-based Engagement Solutions Major Outage has been identified and we have found a potential solution.
INVESTIGATING
20 days ago - at 03/26/2026 01:37PM
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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