Outage in Caseware Cloud
Cloud-based Engagement Solutions, Degraded Performance for United States users
Resolved MinorIncident Report
We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
Components affected
Caseware Cloud Cloud-based Engagement SolutionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 10/15/2026 06:47PM
This incident has been resolved.
MONITORING
28 days ago - at 10/15/2026 06:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
28 days ago - at 10/15/2026 06:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
28 days ago - at 10/15/2026 05:50PM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 10/15/2026 05:46PM
We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
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