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Outage in Caseware Cloud

Caseware Cloud Service, Major Outage for Canada users

Resolved Major
October 23, 2026 - Started 20 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/23/2026 03:23PM

This incident has been resolved.

MONITORING 20 days ago - at 10/23/2026 03:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 10/23/2026 02:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 20 days ago - at 10/23/2026 02:49PM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 10/23/2026 02:48PM

We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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