Outage in Caseware Cloud

Data Analytics, Degraded Performance for Canada, Europe and United States

Resolved Minor

October 23, 2026 - Started 20 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue affecting access to GL transaction data within engagements across multiple regions. Some users may be unable to access the Transactions page, transaction detail links, or related transaction information. GL data imports are not affected. Our teams are actively working to restore normal functionality. We will provide another update within the next hour.

Components affected

Caseware Cloud Data Analytics Platform Caseware Cloud Data Analytics Platform Caseware Cloud Data Analytics Platform

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 10/23/2026 06:40PM

This incident has been resolved.

MONITORING 20 days ago - at 10/23/2026 06:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 10/23/2026 05:41PM

We are still implementing the fix.

Our teams are actively working to restore normal functionality, and we will provide another update within the next hour.

IDENTIFIED 20 days ago - at 10/23/2026 04:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 20 days ago - at 10/23/2026 04:42PM

We are investigating an issue affecting access to GL transaction data within engagements across multiple regions. Some users may be unable to access the Transactions page, transaction detail links, or related transaction information. GL data imports are not affected.

Our teams are actively working to restore normal functionality.
We will provide another update within the next hour.

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