Cloud-based Engagement Solutions, Performance Degradation for all regions

This incident has been resolved.

The fix has now been successfully implemented across all impacted regions and we are monitoring the results.

Our teams continue to actively work towards resolving the issue. The fix has now been applied to the EU region and is currently being applied across the remaining impacted regions. We appreciate your continued patience and will provide further updates as progress is made.

Our teams remain actively engaged and continue to work on the fix. We will provide a further update as more information becomes available.

Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made.

The issue has been identified and it's scoped only to some specific scenarios in which the dimensions tags are requested. A fix is currently being worked on and will be applied in the following hours. We apologize for any inconvenience.

We are investigating an issue affecting the dimensions functionality.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.