Outage in Cashflows

INC-1815 Transaction authorisation failures

Resolved Minor
October 14, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Cashflows technical teams are currently investigating an increase in failed authorisations. We apologise for any inconvenience this may be causing you and your customers - we are working hard to restore service.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/14/2022 12:18PM

Working closely with a card scheme the impact has been mitigated
No system errors have been seen since 13:08 we are continuing to monitor
Thank you for your patience

INVESTIGATING about 2 years ago - at 10/14/2022 11:56AM

We continue to see successful authorisations but are still experiencing a higher level of system errors than normal.
Cashflows are working closely with card schemes to understand what is being seen and continue to troubleshoot.

INVESTIGATING about 2 years ago - at 10/14/2022 11:04AM

We are beginning to see an increase in successful authorisations.
Technical teams continue to work on fully restoring service.

INVESTIGATING about 2 years ago - at 10/14/2022 10:10AM

All technical teams are engaged and continue to investigate the errors being seen.
We are actively working on identifying the cause.

INVESTIGATING about 2 years ago - at 10/14/2022 09:36AM

Cashflows technical teams are currently investigating an increase in failed authorisations.
We apologise for any inconvenience this may be causing you and your customers - we are working hard to restore service.

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