Outage in CaterTrax

Monitoring Payment Processing Functionality

Resolved Minor

July 16, 2019 - Started almost 7 years ago - Lasted about 20 hours
Official incident page

Incident Report

From approximately 6:30 AM to 9:00 AM EST, there was a disruption of service to payment processing functionality on the TRAX Platform. The CaterTrax team identified the issue, implemented a fix, and as of 9:00 AM EST payment processing functionality was restored to all impacted sites. The CaterTrax team is actively monitoring the issue and will update this site if more information becomes available. We apologize for any inconvenience this may have caused. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729.

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Latest Updates ( sorted recent to last )

RESOLVED almost 7 years ago - at 07/17/2019 12:35PM

This incident has been resolved.

MONITORING almost 7 years ago - at 07/16/2019 04:37PM

From approximately 6:30 AM to 9:00 AM EST, there was a disruption of service to payment processing functionality on the TRAX Platform. The CaterTrax team identified the issue, implemented a fix, and as of 9:00 AM EST payment processing functionality was restored to all impacted sites. The CaterTrax team is actively monitoring the issue and will update this site if more information becomes available.

We apologize for any inconvenience this may have caused. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729.

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