Outage in CaterTrax

TRAX Platform Issue Affecting System Functions

Resolved Minor

March 26, 2019 - Started almost 7 years ago - Lasted 1 day
Official incident page

Incident Report

Through application monitoring and based on increases in customer support requests, the CaterTrax team has identified that some end-users and administrators are experiencing errors when performing certain TRAX Platform functions. Our teams are working as quickly as possible to determine the underlying cause of this issue. Please continue to reach out to our dedicated Client Support Team with questions or concerns by logging a support ticket or calling them directly at 1-800-975-8729. We will continue to update this site as updates become available.

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Latest Updates ( sorted recent to last )

RESOLVED almost 7 years ago - at 03/27/2019 07:13PM

The CaterTrax team has resolved the issue being experienced by some administrators and end-users yesterday. The team will continue to proactively monitor the platform and the infrastructure that supports the application.

MONITORING almost 7 years ago - at 03/26/2019 04:43PM

The CaterTrax team identified and fixed the previously reported issue with the TRAX Platform. This issue, which affected a subset administrators and end-users, was resolved at approximately 12:05 PM EST. Our team will continue to monitor this incident for the next 24 hours.

INVESTIGATING almost 7 years ago - at 03/26/2019 03:49PM

Through application monitoring and based on increases in customer support requests, the CaterTrax team has identified that some end-users and administrators are experiencing errors when performing certain TRAX Platform functions. Our teams are working as quickly as possible to determine the underlying cause of this issue. Please continue to reach out to our dedicated Client Support Team with questions or concerns by logging a support ticket or calling them directly at 1-800-975-8729.

We will continue to update this site as updates become available.

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