Outage in CaterTrax
TRAX Platform Issue Affecting System Functions
Resolved MinorIncident Report
Through application monitoring and based on increases in customer support requests, the CaterTrax team has identified that some end-users and administrators are experiencing errors when performing certain TRAX Platform functions. Our teams are working as quickly as possible to determine the underlying cause of this issue. Please continue to reach out to our dedicated Client Support Team with questions or concerns by logging a support ticket or calling them directly at 1-800-975-8729.
We will continue to update this site as updates become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 years ago - at 03/27/2019 07:13PM
The CaterTrax team has resolved the issue being experienced by some administrators and end-users yesterday. The team will continue to proactively monitor the platform and the infrastructure that supports the application.
MONITORING
about 7 years ago - at 03/26/2019 04:43PM
The CaterTrax team identified and fixed the previously reported issue with the TRAX Platform. This issue, which affected a subset administrators and end-users, was resolved at approximately 12:05 PM EST. Our team will continue to monitor this incident for the next 24 hours.
INVESTIGATING
about 7 years ago - at 03/26/2019 03:49PM
Through application monitoring and based on increases in customer support requests, the CaterTrax team has identified that some end-users and administrators are experiencing errors when performing certain TRAX Platform functions. Our teams are working as quickly as possible to determine the underlying cause of this issue. Please continue to reach out to our dedicated Client Support Team with questions or concerns by logging a support ticket or calling them directly at 1-800-975-8729.
We will continue to update this site as updates become available.
Latest CaterTrax outages
TRAX Platform Service Disruption - almost 2 years ago
TRAX Platform Experiencing Slowness - over 2 years ago
Intermittent Site Latency and User Login Issues - about 3 years ago
Release Maintenance is running longer than expected - almost 5 years ago
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