Outage in CENTEGIX

Visitor Management Service Incident

Resolved Minor
March 14, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

CENTEGIX is investigating an incident that impacted the processing of check-ins on our Visitor Management service. CENTEGIX Engineers have resolved the incident and are working diligently to recover the timestamp data. If you need additional assistance, please contact support at support@centegix.com.
Components affected
CENTEGIX Visitor Management (Ident-A-Kid)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 03/14/2025 05:42PM

CENTEGIX has confirmed Visitor Management service stability. Visitor Management services are functioning normally.

Check-Ins for Customers Using Offline Mode:
-If check-ins are not yet appearing in your Activity Report, they are still attempting to sync. Please ensure the station has an active internet connection and allow time for the process to complete.
-If check-in data is missing, do not reset or replace your station, as this may result in data being lost.

Check-Out Times: All check-out times will be posted by Saturday, March 15th.

PowerSchool Sync: PowerSchool information will be synced by Monday, March 17th.

If any of your data is not fully synced by Monday, March 17th, please contact Support at support@centegix.com.

MONITORING 5 months ago - at 03/14/2025 03:05PM

CENTEGIX is investigating an incident that impacted the processing of check-ins on our Visitor Management service. CENTEGIX Engineers have resolved the incident and are working diligently to recover the timestamp data.

If you need additional assistance, please contact support at support@centegix.com.

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