CrisisAlert Service Incident

We've confirmed that alerts are processing and Administrator functions are now available and functioning properly. Safety Platform services are restored.

We have confirmed that alerts are beginning to process normally.

Amazon Web Service (AWS) experienced a widespread outage impacting numerous service providers. CENTEGIX uses AWS to communicate from each site location to our platform. We confirmed the following service interruptions during the incident:

-Badge presses and strobe activation were impacted. (Badges and strobes communicate with CENTEGIX through AWS LoRaWAN Network Server.)
-Badge assignment was impacted, but not other badge management actions such as unassign, toggle off, etc.
-Alerts that were activated through the CENTEGIX Mobile App were sending mobile and desktop notifications and intercom messaging, but did not activate strobes.

CENTEGIX is monitoring an incident with Amazon AWS that is impacting the ability to activate an alert with your CrisisAlert BADGE. Amazon is engaged and working to restore services.

Responders are able to activate alerts with the CENTEGIX Mobile App which will activate desktop notifications and intercom messaging, but strobes will not activate until the AWS incident is resolved.