Outage in Central 1

INC185954 - Inbound and Outbound Wires Not Processing

Resolved Minor
September 03, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Due to a technical issue, all incoming and outgoing wires are not being received or sent. Central 1’s technical Team is working with our 3rd party supplier to rectify this incident as quickly as possible. We will provide the next update at 7:30 a.m. PT (10:30 a.m. ET) or sooner if the issue is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Wire Transfers Central 1 Critical/High Priority Incident Alert Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2024 05:45PM

Central 1 can confirm that Wires processing has remained stable. There are no further delays with processing.

Thank you for your patience during this incident.

MONITORING 4 months ago - at 09/03/2024 03:15PM

Incoming and outgoing wires are now processing. Central 1 will monitor the system to ensure stability.

Another update will be provided by 10 a.m. PT (1 p.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 4 months ago - at 09/03/2024 02:18PM

Central 1 continues to investigate this incident. Please note that the incident is affecting all incoming and outgoing wires, to and from Banks, from all sources. Credit Union to Credit Union wires are not impacted.

We will provide the next update at 8:30 a.m. PT (11:30 a.m. ET), or sooner if the issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 4 months ago - at 09/03/2024 01:37PM

Due to a technical issue, all incoming and outgoing wires are not being received or sent.

Central 1’s technical Team is working with our 3rd party supplier to rectify this incident as quickly as possible.

We will provide the next update at 7:30 a.m. PT (10:30 a.m. ET) or sooner if the issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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