Outage in Central 1

INC192100 – Interac Alert: Advising of e-Transfer degradation being observed

Resolved Minor
December 13, 2024 - Started 17 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all Participants “An intermittent degradation was being observed on the e-Transfer platform for all Participants. An improvement in response time has been observed and is anticipated to be back to normal operational limits in the next few hours. Technical teams are continuing to monitor.” Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/13/2024 11:01PM

The incident has been resolved. Central 1 did not note any material impact during the reported degradation. Interac advised:

“An intermittent degradation was observed on the e-Transfer platform for all Participants. Response times have stabilized. Participants might have experienced a minor delay in receiving and completing e-Transfers.”

Degradation was observed today between 7:34 a.m. to 12:30 p.m. PT (10:34 a.m. to 3:30 p.m. ET).

MONITORING 17 days ago - at 12/13/2024 07:22PM

Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all Participants

“An intermittent degradation was being observed on the e-Transfer platform for all Participants. An improvement in response time has been observed and is anticipated to be back to normal operational limits in the next few hours.
Technical teams are continuing to monitor.”

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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