Outage in Central 1

INC208255 - FX Drafts Access Issue on Chrome

Resolved Minor

September 03, 2025 - Started 8 months ago - Lasted about 18 hours
Official incident page

Incident Report

Some users of FX Drafts have reported receiving error messages when attempting to access FX Drafts via Chrome. Central 1 has reached out to Convera to report the matter and to request support. As soon as we have an update from them, we will share the information. In the meantime, we are aware of users successfully accessing the application when using Firefox or Edge. We will provide an update by tomorrow, September 4, at 7:30 am PT (10:30 am ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/04/2025 02:37PM

Convera has reported that the FX Drafts access issue via the Chrome browser has been resolved.

If you continue to have FX Drafts access problems using Chrome, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 8 months ago - at 09/03/2025 08:56PM

Some users of FX Drafts have reported receiving error messages when attempting to access FX Drafts via Chrome. Central 1 has reached out to Convera to report the matter and to request support. As soon as we have an update from them, we will share the information.

In the meantime, we are aware of users successfully accessing the application when using Firefox or Edge.

We will provide an update by tomorrow, September 4, at 7:30 am PT (10:30 am ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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